Change of Mind or Incorrect Orders
If you’ve ordered something by mistake or had a change of heart, please let us know as soon as possible.
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If the goods have not been dispatched, we will cancel the order and issue a full refund.
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If the goods have already been dispatched, you may return them within 14 days of receiving the order. A refund will be issued minus the return shipping costs, provided the items are unopened and in their original condition.
Non-Returnable Items
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Due to food safety regulations, we cannot accept returns for food items unless they are damaged or incorrect.
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Custom-made or personalized products are non-returnable unless faulty.
Damaged, Incorrect, or Missing Items
We take great care in packaging your order, but if you receive a damaged, incorrect, or missing item, please contact us within 72 hours of delivery:
Refund Processing Time:
The refund will be processed within a maximum of 3 business days once the product is received at our facility.
📧 Email: info@bakercrafts.co.uk
📞 Phone: +447932659641
To help us process your claim quickly, please provide:
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A clear photo of the damaged or incorrect item.
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Your order number.
We will arrange a replacement or refund, including return shipping costs if required.
Return Address
Baker Crafts LTD, Unit 10 Watermill Business Centre, Edison Road, Enfield EN3 7XF
