About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

We are seeking an experienced and commercially focused Retail & Wholesale Operations Manager to lead and develop our operational activities, supporting business growth, improving efficiency, and ensuring excellent service delivery across our retail and wholesale operations.

Job Purpose

The Retail & Wholesale Operations Manager will be responsible for managing the strategic and day-to-day operational performance of the company’s retail and wholesale activities.

The successful candidate will provide operational leadership across multiple business functions, ensuring efficient processes, effective supply chain management, strong supplier partnerships, accurate inventory control, and consistently high customer service standards.

This role requires a proactive individual with strong analytical ability, commercial awareness, leadership skills, and experience managing complex operational environments.

Key Responsibilities

• Managing and overseeing the strategic and operational performance of the company’s retail (B2C) and wholesale (B2B) operations, ensuring efficient delivery of business objectives and customer service standards.
• Developing, implementing, and continuously improving operational strategies, procedures, and processes to support business growth, scalability, and profitability.
• Providing operational leadership across multiple business functions, ensuring effective collaboration between sales, finance, IT, customer service, and logistics teams.
• Monitoring operational performance through key performance indicators (KPIs), analyzing trends, identifying areas for improvement, and implementing initiatives to improve efficiency, productivity, and service quality.
• Leading supplier and manufacturer relationships, negotiating pricing structures and making decisions related to payment terms, supply agreements, and commercial arrangements to achieve cost efficiency and sustainable business partnerships.
• Evaluating supplier performance against agreed standards, including pricing competitiveness, product quality, availability, reliability, and delivery performance.
• Analyzing supplier quotations, market conditions, and cost structures to identify opportunities for margin improvement, cost reduction, and operational optimization.
• Managing supplier-related commercial challenges, including pricing changes, supply interruptions, and contractual matters, ensuring effective resolutions aligned with business objectives.
• Developing and implementing inventory management strategies based on customer demand analysis, seasonal trends, sales performance, and operational forecasts.
• Forecasting business requirements to optimize stock availability, purchasing decisions, workforce planning, and delivery capacity.
• Monitoring stock performance, identifying inefficiencies, reducing waste, and implementing processes to improve stock utilization and profitability.
• Analyzing Data and ensuring appropriate inventory levels are maintained to support both retail and wholesale demand.
• Overseeing retail and wholesale fulfilment operations, ensuring effective order processing, delivery performance, customer satisfaction, and operational efficiency.
• Reviewing logistics performance data, including delivery timelines, order accuracy, route efficiency, and service levels, and implementing improvement initiatives.
• Investigating operational issues affecting customer orders and developing solutions to improve reliability, customer experience, and business performance.
• Providing operational reports, performance analysis, and recommendations to senior management to support strategic decision-making.
• Leading operational improvement projects by reviewing existing processes, identifying risks, and implementing solutions to improve productivity and profitability.
• Workforce planning, training coordination, and performance management activities to ensure teams have the required capability and resources.
• Ensuring operational activities comply with company policies, food safety standards, health and safety requirements, and relevant regulatory obligations.

Skills, Experience & Qualifications

Essential

• Previous experience in operations management, knowledge within food manufacturing, retail, wholesale, FMCG, or supply chain environments.
• Strong understanding of retail and wholesale operational processes.
• Experience managing suppliers, logistics, inventory, and fulfilment operations.
• Strong analytical skills with the ability to interpret operational and commercial data.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work independently and use initiative.
• Strong English language skills.

Desirable

• Experience working within the food industry or bakery sector.
• Experience managing B2C and B2B operations.
• Knowledge of food safety standards and operational compliance requirements.
• Experience implementing process improvements and operational strategies.

Personal Attributes

The successful candidate will demonstrate:

• Strong leadership capability.
• Commercial awareness and problem-solving ability.
• A proactive and solutions-focused approach.
• Ability to build effective working relationships with internal teams and external partners.
• Flexibility and adaptability within a fast-changing business environment.
• High attention to detail and commitment to operational excellence.
• A positive, team-oriented attitude.

Benefits

• Competitive salary of £35,000 - £39,000 per annum.
• Professional development opportunities.
• Opportunity to contribute to the growth of an expanding business.
• Supportive and collaborative working environment.

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

We are looking for a reliable and hardworking Warehouse Assistant to join our team and support the smooth running of our warehouse operations.

This role is ideal for someone who enjoys practical, hands-on work and wants to develop experience within a busy warehouse and logistics environment.

Job Purpose

The Warehouse Assistant will support daily warehouse activities including receiving deliveries, handling stock, preparing customer orders, maintaining inventory accuracy, and ensuring the warehouse operates safely and efficiently.

The successful candidate will work closely with Retail & Wholesale Operations Manager to ensure products are handled correctly and customer orders are prepared to the required standards.

Key Responsibilities

• Receiving, checking, sorting, storing, and preparing stock for dispatch. Loading and unloading vehicles safely and efficiently.
• Picking, packing, labelling, and preparing customer orders for delivery. Ensuring goods are handled carefully to prevent damage, loss, or deterioration.
• Maintaining the cleanliness, organization, and security of the warehouse and storage areas.
• Carrying out stock checks and assisting with inventory management as required.
• Following all health and safety procedures, including safe manual handling practices.
• Assisting with the movement, storage, and distribution of goods supplied by the Company.
• Reporting stock discrepancies, damaged goods, accidents, or safety concerns to management.
• Providing courteous and professional assistance to customers, suppliers, and colleagues.
• Maintaining the confidentiality of company information and complying with all company policies and procedures.
• Undertaking any other reasonable duties within the scope of the role as may be required by the Company from time to time.

Skills, Experience & Qualifications

Essential

• Previous experience in a warehouse, logistics, stock handling, retail, or similar environment is desirable.
• Ability to carry out physical warehouse duties including lifting and moving goods.
• Good attention to detail and ability to follow instructions.
• Reliable and punctual approach to work.
• Ability to work effectively as part of a team.
• Positive attitude and willingness to learn.
• Good communication skills.

Desirable

• Experience within food manufacturing, bakery, retail, wholesale, or FMCG environments.
• Experience with stock control and order preparation.
• Knowledge of warehouse health and safety procedures.
• Experience using warehouse equipment.

Personal Attributes

The successful candidate will be:

• Hardworking and dependable.
• Organized and safety-conscious.
• Comfortable working in a fast-paced environment.
• Flexible and adaptable to changing business requirements.
• A team player with a positive attitude.
• Committed to maintaining high standards of quality and efficiency.

Benefits

• Pay Rate: £12.71 per hour.
• Training and support provided.
• Opportunity to gain experience within a growing food and distribution business.
• Supportive working environment.

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

As part of our continued growth, we are looking for a motivated and customer-focused Sales & Office Assistant to support our sales activities, office administration, develop new business opportunities, and strengthen relationships with existing customers.

This is an excellent opportunity for an enthusiastic professional who wants to develop their commercial skills within a growing business environment.

Job Purpose

The Sales & Office Assistant is responsible for supporting the Company's sales, customer service and office administrative functions.

The role involves developing and maintaining customer relationships, processing customer enquiries and orders, preparing quotations, maintaining office records, coordinating communications between departments, and providing administrative support to ensure the efficient operation of the business.

The successful candidate will work closely with the General Manager and operational teams to support business growth and excellent customer service across retail and wholesale channels.

Key Responsibilities

• Identifying, developing and supporting new retail and wholesale sales opportunities to contribute towards company growth and revenue targets.
• Building and maintaining effective relationships with customers, responding professionally to enquiries and supporting customer satisfaction and attaining repeated business.
• Preparing quotations, sales proposals, customer communications, order documentation and follow-up enquiries in a timely manner.
• Assisting in achieving company sales objectives by promoting products, communicating pricing, offers and product information, and supporting sales initiatives.
• Monitoring customer requirements, market trends and competitor activity to support business decisions and commercial opportunities.
• Providing general administrative assistance to management, including handling correspondence, maintaining records and coordinating daily office activities.
• Processing customer orders, invoices, quotations and related business documentation accurately in accordance with company procedures.
• Maintaining accurate electronic and paper records, preparing routine reports and supporting management with sales and office administrative information.
• Coordinating communication between customers, warehouse and operational teams to ensure efficient order fulfilment and service delivery.
• Supporting basic administrative finance processes, including invoice filing, record matching and maintaining documentation in line with company requirements.
• Complying with all company policies and procedures, including UK GDPR, confidentiality, health and safety, equal opportunities and customer service standards.
• Undertaking any other reasonable duties appropriate to the role and support improvements to business processes, efficiency and service standards.

Skills, Experience & Qualifications

Essential

• Experience in sales, office administration, customer service or business support.
• Experience using customer management systems or sales software.
• Good communication and interpersonal skills.
• Excellent organisational and administrative abilities with attention to detail.
• Good IT skills, including Microsoft Office and email systems.
• Ability to maintain accurate business records.
• Ability to prioritise workload and work independently.
• Good written and spoken English.
• Ability to work effectively as part of a team.

Desirable

• Understanding of sales processes and customer acquisition methods.
• Experience preparing quotations and sales reports.
• Fluent in Turkish, with strong reading, writing, and speaking proficiency – Not Compulsory.

Personal Attributes

The successful candidate will be:

• Professional, reliable and trustworthy.
• Customer-focused and commercially aware.
• Organised with excellent attention to detail.
• Proactive and self-motivated.
• Flexible and adaptable to changing business needs.
• Able to maintain confidentiality and professionalism.
• A positive team player committed to supporting the Company's growth and objectives.

Benefits

• Salary of £27,040 per annum (Hourly rate equivalent: £13.00 per hour).
• Training and support provided.
• Potential discretionary performance-related bonus based on achievement of sales targets and business objectives.
• Opportunity to develop sales and attain commercial skills within a growing company.
• Supportive working environment.

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

As part of our continued growth, we are looking for a reliable, professional and customer-focused Delivery Driver to support our expanding retail and wholesale distribution operations.

This is an excellent opportunity for an enthusiastic individual who enjoys driving, working independently and providing excellent customer service while representing the Company.

Job Purpose

The Delivery Driver is responsible for the safe, timely and efficient delivery and collection of bakery products, ingredients and related goods to retail stores, wholesale customers and other business locations.

The role involves vehicle loading and unloading, route planning, customer interaction, maintaining delivery records, conducting routine vehicle inspections and ensuring compliance with road traffic legislation, health and safety procedures and Company policies.

The successful candidate will work closely with the Retail & Wholesale Operations Manager, warehouse team and customer service staff to ensure deliveries are completed accurately, safely and on time.

Key Responsibilities

• Safely and efficiently delivering goods, parcels, or other items to customers and business premises within designated delivery areas.
• Loading, unloading, and handling goods with care to prevent damage or loss.
• Planning and following delivery routes to ensure timely deliveries.
• Verifying delivery information and obtaining proof of delivery where required.
• Conducting basic vehicle safety checks before and after shifts and promptly reporting any defects, accidents, or maintenance issues.
• Ensuring compliance with all road traffic laws, driving regulations, and company policies.
• Maintaining accurate delivery records, mileage logs, and other required documentation.
• Always providing professional and courteous customer service.
• Handling customer queries and escalating complaints or issues to the management where appropriate.
• Maintaining the cleanliness and security of any company vehicle, equipment, or property entrusted to you.
• Adhering to health and safety procedures, including manual handling requirements.
• Protecting confidential customer and company information.
• Assisting with other reasonable duties related to the delivery operation as requested by the Management.

Skills, Experience & Qualifications

Essential

• Full UK Driving Licence with entitlement to drive Company vehicles.
• Good driving record with a responsible approach to road safety.
• Previous experience as a delivery driver, courier, van driver or similar role.
• Good knowledge of London and surrounding road networks or the ability to use satellite navigation efficiently.
• Good communication and customer service skills.
• Ability to complete delivery documentation accurately.
• Good organisational and time management skills.
• Physically fit and capable of lifting and handling goods safely.
• Ability to work independently with minimal supervision.
• Good written and spoken English.
• Ability to work effectively as part of a team.

Desirable

• Previous experience delivering food or bakery products.
• Knowledge of food hygiene and safe food transportation practices.
• Experience using electronic delivery systems or handheld scanning devices.
• Basic vehicle maintenance awareness.
• Fluent in Turkish, with strong reading, writing and speaking proficiency – Not Compulsory.

Personal Attributes

The successful candidate will be:

• Professional, reliable and trustworthy.
• Punctual with excellent attendance.
• Customer-focused and courteous.
• Safety-conscious and responsible.
• Organised with good attention to detail.
• Calm under pressure and able to manage delivery schedules effectively.
• Flexible and adaptable to changing operational requirements.
• Able to work independently while supporting the wider team.
• Committed to maintaining high standards of service and representing the Company professionally.

Benefits

• Hourly rate equivalent: £12.71 per hour.
• Training and support provided.
• Company vehicle provided for business use (where applicable).
• Potential discretionary performance-related bonus based on individual performance and Company objectives.
• Opportunity to develop within a growing logistics and distribution operation.
• Supportive working environment.