Job Title	Retail & Wholesale Operations Manager
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Full-time, Fixed-Term
Salary	£39,000 per annum
Working Hours	37.5 hours per week, Monday to Friday, 9:00am – 5:00pm
Department	Operations
Reports To	General Manager
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

We are seeking an experienced and commercially focused Retail & Wholesale Operations Manager to lead and develop our operational activities, supporting business growth, improving efficiency, and ensuring excellent service delivery across our retail and wholesale operations.

Job Purpose

The Retail & Wholesale Operations Manager will be responsible for managing the strategic and day-to-day operational performance of the company’s retail and wholesale activities.

The successful candidate will provide operational leadership across multiple business functions, ensuring efficient processes, effective supply chain management, strong supplier partnerships, accurate inventory control, and consistently high customer service standards.

This role requires a proactive individual with strong analytical ability, commercial awareness, leadership skills, and experience managing complex operational environments.

Key Responsibilities

• Managing and overseeing the strategic and operational performance of the company’s retail (B2C) and wholesale (B2B) operations, ensuring efficient delivery of business objectives and customer service standards.
• Developing, implementing, and continuously improving operational strategies, procedures, and processes to support business growth, scalability, and profitability.
• Providing operational leadership across multiple business functions, ensuring effective collaboration between sales, finance, IT, customer service, and logistics teams.
• Monitoring operational performance through key performance indicators (KPIs), analyzing trends, identifying areas for improvement, and implementing initiatives to improve efficiency, productivity, and service quality.
• Leading supplier and manufacturer relationships, negotiating pricing structures, payment terms, supply agreements, and commercial arrangements to achieve cost efficiency and sustainable business partnerships.
• Evaluating supplier performance against agreed standards, including pricing competitiveness, product quality, availability, reliability, and delivery performance.
• Analyzing supplier quotations, market conditions, and cost structures to identify opportunities for margin improvement, cost reduction, and operational optimization.
• Managing supplier-related commercial challenges, including pricing changes, supply interruptions, and contractual matters, ensuring effective resolutions aligned with business objectives.
• Developing and implementing inventory management strategies based on customer demand analysis, seasonal trends, sales performance, and operational forecasts.
• Forecasting business requirements to optimize stock availability, purchasing decisions, workforce planning, and delivery capacity.
• Monitoring stock performance, identifying inefficiencies, reducing waste, and implementing processes to improve stock utilization and profitability.
• Analyzing Data and ensuring appropriate inventory levels are maintained to support both retail and wholesale demand.
• Overseeing retail and wholesale fulfilment operations, ensuring effective order processing, delivery performance, customer satisfaction, and operational efficiency.
• Reviewing logistics performance data, including delivery timelines, order accuracy, route efficiency, and service levels, and implementing improvement initiatives.
• Investigating operational issues affecting customer orders and developing solutions to improve reliability, customer experience, and business performance.
• Providing operational reports, performance analysis, and recommendations to senior management to support strategic decision-making.
• Leading operational improvement projects by reviewing existing processes, identifying risks, and implementing solutions to improve productivity and profitability.
• Supporting workforce planning, recruitment, onboarding, training coordination, and performance management activities to ensure teams have the required capability and resources.
• Ensuring operational activities comply with company policies, food safety standards, health and safety requirements, and relevant regulatory obligations.

Skills, Experience & Qualifications

Essential

• Previous experience in operations management, knowledge within food manufacturing, retail, wholesale, FMCG, or supply chain environments.
• Strong understanding of retail and wholesale operational processes.
• Experience managing suppliers, logistics, inventory, and fulfilment operations.
• Strong analytical skills with the ability to interpret operational and commercial data.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work independently and use initiative.
• Strong English language skills.

Desirable

• Experience working within the food industry or bakery sector.
• Experience managing B2C and B2B operations.
• Knowledge of food safety standards and operational compliance requirements.
• Experience implementing process improvements and operational strategies.

Personal Attributes

The successful candidate will demonstrate:

• Strong leadership capability.
• Commercial awareness and problem-solving ability.
• A proactive and solutions-focused approach.
• Ability to build effective working relationships with internal teams and external partners.
• Flexibility and adaptability within a fast-changing business environment.
• High attention to detail and commitment to operational excellence.
• A positive, team-oriented attitude.

Benefits

• Competitive salary of £39,000 per annum.
• Professional development opportunities.
• Opportunity to contribute to the growth of an expanding business.
• Supportive and collaborative working environment.

Job Title	Sales Assistant
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Full-time
Salary	£26,325 per annum (£13.50 per hour equivalent)
Working Hours	37.5 hours per week, Monday to Friday, 7:30am – 5:00pm
Department	Sales
Reports To	General Manager
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

As part of our continued growth, we are looking for a motivated and customer-focused Sales Assistant to support our sales activities, develop new business opportunities, and strengthen relationships with existing customers.

This is an excellent opportunity for an enthusiastic sales professional who wants to develop their commercial skills within a growing business environment.

Job Purpose

The Sales Assistant will support the Company’s sales and business development activities by identifying new sales opportunities, maintaining strong customer relationships, managing customer enquiries, and assisting with the achievement of sales targets.

The successful candidate will work closely with the Managing Director and operational teams to support customer acquisition, sales growth, and excellent customer service delivery across retail and wholesale channels.

Key Responsibilities

• Identifying and pursuing new sales opportunities to increase the Company's retail and wholesale customer base.
• Promoting and selling the Company's products and services to existing and prospective customers.
• Developing and maintaining strong relationships with customers to maximize sales and encourage repeat business.
• Contacting prospective customers by telephone, email, online platforms, and in person to generate new business opportunities.
• Preparing and following up quotations, sales proposals, and customer enquiries.
• Negotiating sales within authorized limits and assisting in achieving Company sales targets and objectives.
• Maintaining regular communication with customers regarding products, pricing and promotions.
• Monitoring market trends, competitor activity, and customer demand and reporting findings to the Managing Director.
• Assisting the Managing Director in implementing sales strategies, business development initiatives, and customer acquisition plans.
• Representing the Company professionally at customer meetings, trade events, exhibitions, and networking opportunities as required.
• Maintaining accurate records of customer interactions, sales activities, quotations, and orders using Company systems and procedures.
• Preparing routine sales reports, customer activity reports, and business development updates for review by the Managing Director.
• Coordinating with the Retail & Wholesale Operations Manager to facilitate the efficient fulfilment of customer orders and resolve customer-related operational issues where necessary.
• Providing support to retail and wholesale operations only when reasonably required by the Retail & Wholesale Operations Manager or the Managing Director and where such duties are ancillary to your primary sales responsibilities.
• Complying with Company policies and procedures, including health and safety, data protection, confidentiality, and customer service requirements.
• Undertaking any other reasonable duties consistent with your position and skills as may be assigned by the Managing Director.

Skills, Experience & Qualifications

Essential

• Previous experience in sales, customer service, business development, or a related commercial environment.
• Strong communication skills with the ability to build positive customer relationships.
• Confident telephone and email communication skills.
• Ability to identify customer needs and provide appropriate solutions.
• Good organisational skills with attention to detail.
• Ability to manage multiple customer enquiries and priorities.
• Strong English language skills.
• Ability to work independently and as part of a team.

Desirable

• Experience within retail, wholesale, food, bakery, FMCG, or customer-focused industries.
• Experience using customer management systems or sales software.
• Understanding of sales processes and customer acquisition methods.
• Experience preparing quotations and sales reports.
• Fluent in Turkish, with strong reading, writing, and speaking proficiency.

Personal Attributes

The successful candidate will be:

• Customer-focused and commercially minded.
• Proactive with a positive attitude towards achieving targets.
• Confident in communicating with customers and business partners.
• Reliable, organised, and professional.
• Flexible and adaptable within a growing business environment.
• A strong team player with the ability to work collaboratively.
• Motivated to learn and develop within a sales role.

Benefits

• Salary of £26,325 per annum (Hourly rate equivalent: £13.50 per hour).
• Training and support provided.
• Potential discretionary performance-related bonus based on achievement of sales targets and business objectives.
• Opportunity to develop sales and commercial skills within a growing company.
• Supportive working environment.

Job Title	Warehouse Supervisor
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Full-time
Salary	£30,160 per annum (£14.50 per hour equivalent)
Working Hours	40 hours per week, Monday to Friday, 7:30am – 5:00pm and Saturday, 9:00am – 2:00pm
Department	Warehouse & Logistics
Reports To	Retail & Wholesale Operations Manager
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

As our business continues to expand, we are looking for an experienced and organised Warehouse Supervisor to oversee daily warehouse operations, support efficient order fulfilment, maintain accurate stock control, and lead warehouse activities to the highest operational and safety standards.

Job Purpose

The Warehouse Supervisor will be responsible for supervising the day-to-day activities of the warehouse, ensuring goods are received, stored, managed, and dispatched efficiently.

The successful candidate will provide operational support to warehouse teams, maintain accurate inventory records, coordinate fulfilment activities, and ensure compliance with Company procedures, health and safety requirements, and warehouse standards.

Key Responsibilities

• Supervising the day-to-day operations of the warehouse and ensuring that activities are carried out efficiently and in accordance with Company procedures.
• Coordinating the receipt, inspection, unloading, and storage of incoming goods and ensuring that all deliveries are accurately recorded.
• Supervising the picking, packing, preparation, and dispatch of customer orders to ensure timely and accurate fulfilment.
• Monitoring inventory levels and maintaining accurate stock records through regular stock counts, reconciliations, and inventory control procedures.
• Investigating and reporting stock discrepancies, damaged goods, and inventory variances and implementing corrective actions where appropriate.
• Allocating work duties and providing guidance and support to warehouse staff to ensure operational efficiency and compliance with Company standards.
• Liaising with the Retail & Wholesale Operations Manager regarding stock availability, warehouse capacity, delivery schedules, and operational requirements.
• Coordinating with retail, wholesale, sales, and logistics teams to support customer order fulfilment and business requirements.
• Ensuring that warehouse facilities, equipment, and storage areas are maintained in a safe, clean, secure, and organized condition.
• Enforcing compliance with Company policies, health and safety procedures, manual handling requirements, fire safety procedures, and all applicable legal and regulatory requirements.
• Assisting in the implementation and continuous improvement of warehouse systems, processes, and operational procedures.
• Maintaining accurate records relating to stock movements, deliveries, returns, and damages.
• Supporting audits, stock investigations, and management reviews as required.
• Maintaining confidentiality regarding Company operations, customer information, supplier information, and commercial data.
• Undertaking such other duties as may reasonably be assigned by the Retail & Wholesale Operations Manager that are consistent with your skills, experience, and position.

Skills, Experience & Qualifications

Essential

• Previous experience in warehouse operations, logistics, stock control, or a related environment.
• Experience supervising or coordinating warehouse activities.
• Good understanding of inventory management and order fulfilment processes.
• Ability to organize workload and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Good communication skills with the ability to work with different teams.
• Ability to work independently and use initiative.
• Good understanding of workplace health and safety requirements.
• Strong English language skills.

Desirable

• Experience within food manufacturing, bakery, retail, wholesale, or FMCG sectors.
• Experience managing warehouse teams.
• Knowledge of stock control systems and warehouse procedures.
• Experience supporting audits and compliance checks.
• Understanding of food safety and storage requirements.

Personal Attributes

The successful candidate will be:

• Reliable, organized, and responsible.
• A strong team leader with a practical approach.
• Proactive and solution-focused.
• Able to work effectively in a fast-paced operational environment.
• Flexible and adaptable to changing business requirements.
• Committed to maintaining high standards of safety, accuracy, and efficiency.
• Comfortable working collaboratively with operational and management teams.

Benefits

• Salary of £30,160 per annum (Hourly rate equivalent: £14.50 per hour).
• Training and support provided.
• Opportunity to develop within a growing food and distribution business.
• Supportive working environment.

Job Title	Warehouse Assistant
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Flexible / Full-time hours available depending on business requirements
Salary	£12.71 per hour
Working Hours	No guaranteed minimum hours; working hours offered according to business needs; Monday to Friday, between 7:30am and 5:00pm, and Saturday between 9:00am and 2:00pm when required
Department	Warehouse & Logistics
Reports To	Warehouse Supervisor / Retail & Wholesale Operations Manager
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

We are looking for a reliable and hardworking Warehouse Assistant to join our team and support the smooth running of our warehouse operations.

This role is ideal for someone who enjoys practical, hands-on work and wants to develop experience within a busy warehouse and logistics environment.

Job Purpose

The Warehouse Assistant will support daily warehouse activities including receiving deliveries, handling stock, preparing customer orders, maintaining inventory accuracy, and ensuring the warehouse operates safely and efficiently.

The successful candidate will work closely with warehouse supervisors and operational teams to ensure products are handled correctly and customer orders are prepared to the required standards.

Key Responsibilities

• Receiving, checking, sorting, storing, and preparing stock for dispatch.
• Loading and unloading vehicles safely and efficiently.
• Picking, packing, labelling, and preparing customer orders for delivery.
• Ensuring goods are handled carefully to prevent damage, loss, or deterioration.
• Maintaining the cleanliness, organization, and security of the warehouse and storage areas.
• Carrying out stock checks and assisting with inventory management as required.
• Following all health and safety procedures, including safe manual handling practices.
• Assisting with the movement, storage, and distribution of goods supplied by the Company.
• Reporting stock discrepancies, damaged goods, accidents, or safety concerns to management.
• Providing courteous and professional assistance to customers, suppliers, and colleagues.
• Maintaining the confidentiality of company information and complying with all company policies and procedures.
• Undertaking any other reasonable duties within the scope of the role as may be required by the Company from time to time.

Skills, Experience & Qualifications

Essential

• Previous experience in a warehouse, logistics, stock handling, retail, or similar environment is desirable.
• Ability to carry out physical warehouse duties including lifting and moving goods.
• Good attention to detail and ability to follow instructions.
• Reliable and punctual approach to work.
• Ability to work effectively as part of a team.
• Positive attitude and willingness to learn.
• Good communication skills.

Desirable

• Experience within food manufacturing, bakery, retail, wholesale, or FMCG environments.
• Experience with stock control and order preparation.
• Knowledge of warehouse health and safety procedures.
• Experience using warehouse equipment.

Personal Attributes

The successful candidate will be:

• Hardworking and dependable.
• Organized and safety-conscious.
• Comfortable working in a fast-paced environment.
• Flexible and adaptable to changing business requirements.
• A team player with a positive attitude.
• Committed to maintaining high standards of quality and efficiency.

Benefits

• Pay Rate: £12.71 per hour.
• Training and support provided.
• Opportunity to gain experience within a growing food and distribution business.
• Supportive working environment.

Job Title	Office Assistant
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Part-time, Permanent
Salary	£16,848 per annum (£13.50 per hour equivalent)
Working Hours	24 hours per week, Monday to Wednesday, 7:30am – 5:00pm
Department	Administration & Operations
Reports To	Retail & Wholesale Operations Manager
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

We are seeking a reliable and organised Office Assistant to provide administrative support across the business and assist with the smooth running of our office operations.

This role is ideal for someone with strong organisational skills who enjoys working in a busy environment and supporting different areas of the business.

Job Purpose

The Office Assistant will provide general administrative support to the Retail & Wholesale Operations Manager and wider business functions.

The successful candidate will assist with office administration, customer and supplier communication, order documentation, record management, reporting, and coordination between sales, warehouse, and operational teams.

Key Responsibilities

• Providing general administrative support to the Retail & Wholesale Operations Manager and other departments as required.
• Handling incoming and outgoing telephone calls, emails, and correspondence in a professional manner.
• Maintaining and updating office records, databases, and filing systems (both electronic and paper-based).
• Processing and recording customer orders, invoices, quotations, and basic sales documentation under supervision.
• Assisting with data entry, document preparation, and routine office reporting tasks.
• Supporting stock, sales, and customer service teams by communicating information between departments when required.
• Assisting in the preparation of reports, spreadsheets, and basic management information for review by the Retail & Wholesale Operations Manager.
• Supporting order processing and coordination with warehouse and sales teams to ensure accurate documentation and record-keeping.
• Maintaining office supplies and assisting with general office organization and administration tasks.
• Ensuring that all records are maintained accurately and in compliance with Company policies and data protection requirements.
• Supporting basic bookkeeping or administrative financial tasks such as filing invoices and matching purchase/sales records where required.
• Assisting with scheduling, meetings, and diary coordination for management as required.
• Ensuring confidentiality of Company, customer, and supplier information at all times.
• Undertaking general clerical duties to support the office function as reasonably directed by the Retail & Wholesale Operations Manager.

Skills, Experience & Qualifications

Essential

• Previous experience in office administration, customer service, or a similar support role is desirable.
• Good organisational skills and attention to detail.
• Ability to manage records and documentation accurately.
• Good written and verbal communication skills.
• Confident using email, spreadsheets, and office systems.
• Ability to prioritise tasks and manage deadlines.
• Professional telephone and customer communication skills.
• Strong English language skills.
• Ability to work independently and as part of a team.

Desirable

• Experience within retail, wholesale, food, logistics, or operations environments.
• Experience supporting sales or customer service teams.
• Familiarity with invoicing, order processing, or basic bookkeeping tasks.
• Experience using business management software or databases.
• Fluent in Turkish, with strong reading, writing, and speaking proficiency.

Personal Attributes

The successful candidate will be:

• Organised and dependable.
• Professional and customer-focused.
• Detail-oriented with a methodical approach to work.
• A strong communicator who can work effectively with different teams.
• Flexible and willing to support business needs.
• Positive, proactive, and willing to learn.
• Able to maintain confidentiality and handle sensitive information responsibly.

Benefits

• Salary of £16,848 per annum (Hourly rate equivalent: £13.50 per hour).
• Part-time working arrangement (24 hours per week)
• Training and support provided.
• Opportunity to develop administrative and operational skills within a growing business.
• Supportive working environment.

Job Title	Cleaner
Location	Unit 10, Watermill Business Centre, Edison Road, Enfield, London, EN3 7XF
Work Location	In person
Contract Type	Part-time
Salary	£13.00 per hour
Working Hours	15 hours per week, Monday to Friday, 7:30am – 5:00pm
Department	Facilities & Operations
Reports To	Line Manager / Operations Team
Vacancies	1

About Baker Crafts Ltd

Baker Crafts Ltd is a growing food manufacturing and distribution business specialising in high-quality bakery products supplied through both retail (B2C) and wholesale (B2B) channels.

We are committed to delivering excellent customer experiences through efficient operations, strong supplier relationships, effective inventory management, and continuous improvement across our business.

Maintaining a clean, safe, and hygienic working environment is essential to our operations.

We are looking for a reliable and detail-focused Cleaner to support the upkeep of our office, warehouse, storage areas, and staff facilities.

The successful candidate will play an important role in ensuring our workplace remains clean, organised, safe, and compliant with Company hygiene standards.

Job Purpose

The Cleaner will be responsible for maintaining high standards of cleanliness across the Company’s premises, including office areas, warehouse spaces, storage facilities, kitchens, washrooms, and staff welfare areas.

The role requires someone who is dependable, organised, safety-conscious, and able to work independently while following Company procedures and hygiene requirements.

Key Responsibilities

• Cleaning and maintaining the Company's office, warehouse, storage areas, staff facilities, and other business premises.
• Sweeping, mopping, vacuuming, and washing floors and surfaces as required.
• Cleaning and sanitizing toilets, washrooms, kitchen areas, and staff welfare facilities.
• Emptying bins and ensuring proper disposal of waste and recycling in accordance with Company procedures.
• Dusting, wiping, and disinfecting furniture, fixtures, equipment, and high-contact surfaces.
• Ensuring warehouse and office areas are kept tidy, organized, and free from hazards where reasonably practicable.
• Reporting any maintenance issues, damages, health and safety concerns, or hazards to the Line Manager
• Replenishing cleaning supplies and notifying management when stocks of cleaning materials need to be reordered.
• Assisting in maintaining compliance with health and safety standards and hygiene requirements across all premises.
• Supporting basic housekeeping tasks to ensure the smooth operation of warehouse and office environments.
• Following safe use instructions for cleaning products, equipment, and materials in accordance with Company policies and COSHH requirements.
• Ensuring cleaning equipment is used, stored, and maintained appropriately and safely.
• Carrying out periodic deep cleaning of designated areas as scheduled or directed by the Line Manager
• Maintaining confidentiality and professionalism while working within Company premises.
• Undertaking any other reasonable cleaning or housekeeping duties consistent with your role as directed by the Line Manager

Skills, Experience & Qualifications

Essential

• Previous experience in cleaning, housekeeping, facilities support, or a similar role.
• Ability to work independently and manage cleaning responsibilities effectively.
• Good attention to detail and commitment to maintaining high standards.
• Reliable, punctual, and responsible approach to work.
• Ability to follow health and safety instructions.
• Ability to safely use cleaning products and equipment.
• Good communication skills.

Desirable

• Experience working in warehouse, food production, retail, or commercial environments.
• Knowledge of workplace hygiene standards.
• Awareness of COSHH requirements.
• Experience carrying out deep cleaning activities.

Personal Attributes

The successful candidate will be:

• Reliable and hardworking.
• Detail-oriented with pride in maintaining cleanliness standards.
• Safety-conscious and responsible.
• Organised and able to prioritise tasks.
• Flexible and willing to support business requirements.
• Professional and respectful when working within a business environment.
• A positive team member.

Benefits

• Pay Rate: £13.00 per hour.
• Part-time working arrangement (15 hours per week).
• Training and support provided.
• Opportunity to work within a growing food and distribution business.
• Supportive working environment.